DELIVERY POLICY
At Radiate Elevation, we are committed to providing prompt and efficient delivery for all orders. Please review our delivery policy below:
Delivery Timeline: All orders will be processed and shipped within 5-7 business days from the date of purchase.
Shipping Methods: We partner with trusted carriers to ensure timely and reliable delivery of your order.
Tracking Information: Once your order has shipped, you will receive tracking details via email to monitor its progress.
Delivery Areas: We currently deliver to all locations within the continental United States, with our distribution hub located in Roanoke, Virginia.
Delivery Fees: Shipping fees will be calculated during checkout based on your delivery address.
REFUND POLICY
At Radiate Elevation, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our refund policy is outlined below:
Refund Timeline: Refund requests must be made within 30 days from the date of purchase.
Eligibility: To be eligible for a refund, items must be in their original condition, with all tags and packaging intact.
Refund Process: To initiate a refund, please contact our customer service team by email or phone. A return merchandise authorization (RMA) number will be provided, which must accompany the returned item.
Refund Method: Refunds will be issued via the original payment method.
REFUND POLICY
We want you to be completely satisfied with your purchase. If you would like to exchange an item, please review the following exchange policy:
Exchange Timeline: Exchanges must be requested within 30 days from the date of purchase.
Eligibility: Items must be in their original, unused condition, with all tags and packaging intact to be eligible for exchange.
Exchange Process: To begin an exchange, please contact our customer service team via email or phone. You will be provided with a return merchandise authorization (RMA) number, which must be included with the returned item.
Exchange Options: You may exchange your item for a different size, color, or style. If the exchange item has a different value, the price difference will either be charged or refunded, depending on the case.